Terms and Conditions

Iceland Odyssey ehf is a licensed & authorized tour operator by the Icelandic tourist board and is governed under Icelandic laws. ID: 510523-2100 and VAT: 148895. Tel: +354 776 7773.
Email: icelandodyssey@gmail.com Address: Kirkjuteigur 5, 105 Reykjavík, Iceland.

Booking Conditions

These booking conditions govern all bookings made with icelandosyssey.is (.com). Any booking made or order placed by a customer, whether through the company’s website or otherwise, shall be deemed as an offer by the customer to purchase the relevant tour package or other travel arrangement subject to these booking conditions.

No contract between the customer and Iceland Odyssey ehf shall come into existence until Iceland Odyssey ehf receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.
By submitting a booking, you confirm to us that you comply with this agreement.

Tour departure / Pick-up / drop-off service

All booked tours starts at your selected pickup at the departure time given on your voucher. It is the passenger’s responsibility to be ready in time for pickup and departure time written on their voucher. In meeting points other than airports the driver will wait a maximum of 15 minutes for your group to arrive.

Airport pickup

Once your plane has landed, your private driver will wait a maximum of 70 minutes at the meeting point indicated on your Booking Voucher. If you feel that your group may take longer than 70 minutes to arrive at the meeting point(due to passport control, customs, baggage claim, lost baggage, etc.) please send someone from your group to the meeting point to inform the driver of any delays. Should the driver be required to wait past 70 minutes, this will be subject to availability and your transfer may be subject to an additional charge. If the driver has not been advised of any delays and no member of your group has arrived at the meeting point 70 minutes after the arrival of your flight, the service will be cancelled and payment forfeited.

Liability

Iceland Odyssey ehf reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions and delays may occur for unforeseen reasons. All such losses and expenses are the personal liability of the traveler.

Special terms for Northern lights tours:

The northern lights are a natural phenomenon and sightings cannot be guaranteed even if the tour is operated. We decide after 17:00 every day if conditions are favourable to operate the tour. We will contact you by phone or email if we will go ahead with the tour, but you can also call us on the day you are booked. If you book a Northern Lights Tour, but conditions do not allow us to run the tour during your stay, you will receive a 100% refund.

Payment

Iceland Odyssey’s payment processor is RAPYD. They can be contacted via phone +354-558-8000 or e-mail hallo@rapyd.net. Iceland Odyssey ehf accept the following credit cards via Rapyd: Mastercard, Maestro, Visa, Visa Electron, UnionPay, JCB, Diners, Discover and American Express .All prices are in Icelandic krona (ISK) and include 11% VAT. Accepted credit cards personal information associated with credit cards might pass our system as per our agreement with the payment processor. However, Iceland Odyssey will never disclose any personal information, associated with credit cards, to third parties.

Legal

ICELAND ODYSSEY is registered in Iceland as Iceland Odyssey ehf. Iceland Odyssey operates under Icelandic laws and regulations. Should there be a legal dispute it shall be settled with the District Court of Reykjavík. Iceland Odyssey ehf. is registered at Kirkjuteigur 5, 105 Reykjavik, Iceland. Contact information about Iceland Odyssey legal representation is available upon request.

Complaints and comments

We are continuously working on improving our tour and service and much appreciate feedback from our customers. If you have any complaints regarding our tours please contact us right away (+354 776 7773) or icelandodyssey@gmail.com and we will reply to you as soon as possible.