Iceland Odyssey ehf is a licensed & authorized tour operator by the Icelandic tourist board and is governed under Icelandic laws. ID: 510523-2100 and VAT: 148895. Tel: +354 776 7773.
Email: icelandodyssey@gmail.com Address: Kirkjuteigur 5, 105 Reykjavík, Iceland.
These booking conditions govern all bookings made with icelandosyssey.is (.com). Any booking made or order placed by a customer, whether through the company’s website or otherwise, shall be deemed as an offer by the customer to purchase the relevant tour package or other travel arrangement subject to these booking conditions.
No contract between the customer and Iceland Odyssey ehf shall come into existence until Iceland Odyssey ehf receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.
By submitting a booking, you confirm to us that you comply with this agreement.
All
booked tours starts at your selected pickup at the departure time given on your
voucher. It is the passenger's responsibility to be ready in time for pickup
and departure time written on their voucher. In meeting points other than
airports the driver will wait a maximum of 15 minutes for your group to arrive.
Once your
plane has landed, your private driver will wait a maximum of 70 minutes at the
meeting point indicated on your Booking Voucher. If you feel that your group
may take longer than 70 minutes to arrive at the meeting point(due to passport
control, customs, baggage claim, lost baggage, etc.) please send someone from
your group to the meeting point to inform the driver of any delays. Should the
driver be required to wait past 70 minutes, this will be subject to
availability and your transfer may be subject to an additional charge. If the
driver has not been advised of any delays and no member of your group has
arrived at the meeting point 70 minutes after the arrival of your flight, the
service will be cancelled and payment forfeited.
Iceland
Odyssey ehf reserves the right to alter routes, itineraries or timetables
should the necessity arise, including irregularities due to adverse weather or
road conditions. No responsibility is taken for losses or expenses due to delay
or changes of flights, injury, damaged, negligence, weather, war or other
unforeseeable causes. The estimated duration of tours as indicated on our
website are standard times and can vary according to road or weather conditions
and delays may occur for unforeseen reasons. All such losses and expenses are
the personal liability of the traveler.
Iceland
Odyssey ehf receives the rights to keep 5% of the total booking amount after a
booking has been made. This will cover the transaction and booking fees for the
booking. Otherwise, cancellation fees are based upon date and time of the
booking. Please find the cancellation deadline as follows: ·
Cancellations made prior to 48 hours of
departure are refunded 95% ·
Cancellations made between 48-24 hours prior
to departure are refunded 50%. This includes bookings made less than 48 hours
to departure. ·
Cancellations made less than 24 hours prior to
departure are not refunded. This includes bookings made less than 24 hours
prior to departure. ·
“No shows” will not be refunded, neither do we
refund if the client is late. · Iceland Odyssey ehf reserves the right to
cancel your tour without notice, with your safety in mind. The tours cancelled
due to safety reasons or force majeure in short notice will be refunded 100% ·
NOTE ! Add
on tour activities provided by third party service provider(snowmobile, atv,
Blue Lagoon, diving, snorkeling, et cetera) have different cancellation policy.
So please check with us.
Cancellations
should be sent to icelandodyssey@gmail.com
The northern lights are a natural phenomenon and sightings cannot be guaranteed even if the tour is operated. We decide after 17:00 every day if conditions are favourable to operate the tour. We will contact you by phone or email if we will go ahead with the tour, but you can also call us on the day you are booked. If you book a Northern Lights Tour, but conditions do not allow us to run the tour during your stay, you will receive a 100% refund.
Iceland Odyssey’s payment processor is RAPYD. They can be contacted via phone +354-558-8000 or e-mail hallo@rapyd.net. Iceland Odyssey ehf accept the following credit cards via Rapyd: Mastercard, Maestro, Visa, Visa Electron, UnionPay, JCB, Diners, Discover and American Express .All prices are in Icelandic krona (ISK) and include 11% VAT. Accepted credit cards personal information associated with credit cards might pass our system as per our agreement with the payment processor. However, Iceland Odyssey will never disclose any personal information, associated with credit cards, to third parties.
ICELAND ODYSSEY is registered in Iceland as Iceland Odyssey ehf. Iceland Odyssey operates under Icelandic laws and regulations. Should there be a legal dispute it shall be settled with the District Court of Reykjavík. Iceland Odyssey ehf. is registered at Kirkjuteigur 5, 105 Reykjavik, Iceland. Contact information about Iceland Odyssey legal representation is available upon request.
We are continuously working on improving our tour and service and much appreciate feedback from our customers. If you have any complaints regarding our tours please contact us right away (+354 776 7773) or icelandodyssey@gmail.com and we will reply to you as soon as possible.
Iceland Odyssey ehf is determined to ensure the accuracy, confidentiality and security of the personal data the company processes on you. This retention policy is intended to inform you about the retention time of the personal data the company processes on you.
This data retention policy applies to the personal data of Iceland Odyssey ehf customers. This policy will refer to Iceland Odyssey ehf as we or us and to customers as you.
Information regarding the personal data the company processes on you can be found in Iceland Odyssey ehf Data Protection Policy.
If you are in any doubt about how this policy applies to you, please contact icelandodyssey@gmail.com for further information.
1. Purpose and legality
Iceland Odyssey ehf endeavours to meet the requirements of all applicable data protection legislation and this policy is based on the Icelandic Act no. 77/2000 on the protection of privacy as regards to the processing of personal data (“Data Protection Legislation”), as amended.
2. Retention of personal data
Iceland Odyssey ehf will endeavour to retain your personal data only for as long as necessary for the purpose of processing, unless otherwise permitted or obligated by law.
3. Retention Period
Booking information: 10 years from date of travel due to possible claims
Payment information (payment, invoices, refunds, etc.): 7 years due to accounting laws
Service surveys: 2 years
Cookies : Based on customer consent, see cookie policy for more details
Newsletter: 10 years, based on customer consent
Further retention of personal data should be lawful only when it is compatible with the purposes for which it was originally collected.
4. Communication with the company
Within Iceland Odyssey ehf, the Quality & IT department is responsible for the enforcement of this data retention policy. Below you can find the contact information:
icelandodyssey@gmail.com
The company’s contact information:
Iceland Odyssey
Kirkjuteigur 5
105 Reykjavík
5. Review
Iceland Odyssey ehf reserves the right to review this policy in accordance with changes to applicable legislation or regulations, or in relation to changes in the company’s processing of personal data. You will be notified of any changes made to this policy with an updated version, in the same manner that this policy was presented to you.
Any amendments that may be made to the policy will take effect after the updated version has been presented to you.
This data retention policy was made on 14th of July 2023.
Iceland Odyssey ehf is determined to ensure the accuracy, confidentiality and security of the personal data the company processes on you. This data protection policy is intended to inform you about which personal data the company collects, how Iceland Odyssey ehf uses the data and who has access to the data.
This data protection policy applies to the personal data of Iceland Odyssey ehf customers. This policy will refer to Iceland Odyssey ehf as we or us and to customers as you.
If you are in any doubt about how this policy apply to you, please contact icelandodyssey@gmail.com for further information.
1. Purpose and legality
Iceland Odyssey ehf endeavours to meet the requirements of all applicable data protection legislation and this policy is based on the Icelandic Act no. 77/2000 on the protection of privacy as regards the processing of personal data (“Data Protection Legislation”), as amended.
2. What is personal data?
Personal data within the meaning of this policy is information about an identified or an identifiable person, i.e., information that can be directly or indirectly linked to a particular person. Data that is unidentifiable or anonymous is not considered to be personal data.
3. Personal data that Iceland Odyssey ehf collects and processes
In connection with our communication and collaboration with you, we may collect personal data about you. Different personal data may be collected on different parties and the processing and collection of personal data may depend on your relationship with us.
Our customers are mainly individuals, but they may also be legal persons. When customers are a legal person they have representatives and employees whose personal data we may process. The personal data is primarily contact information, e.g., name, email address, job title and phone number.
Regarding our communication with you we may need to process a variety of personal data, e.g.:
contact information, e.g., name, ID number, address, phone number and email address
interests
travel period
information on the purpose of the trip and special wishes for the trip
information regarding the combination of the travel group
health and religion information
country of residence
IP number, when needed
billing information.
In addition to the aforementioned information, Iceland Odyssey ehf may collect and process other data that you provide to the company, e.g., photographs, as well as data that is essential for the company’s business.
In general, Iceland Odyssey ehf obtains the personal data directly from you. If data is obtained from a third party the company will endeavour to inform you.
4. Why do we collect and process personal data and on what grounds?
The processing of personal data about you is mainly based on our agreement with you, or the party which you work for. This includes contact information so we can contact you and send invoices.
Personal data may also be processed based on your request to enter into an agreement. This includes data on interests, travel period, information on the purpose of the trip and special wishes for the trip.
Sensitive personal data will only be processed based on your explicit consent. Such data is only collected when deemed necessary.
In addition, personal data may be processed on the ground of our legitimate interests, e.g., when your email address is used to send customer surveys and, as appropriate, direct marketing.
If you do not provide Iceland Odyssey ehf the necessary information the company may not be able to enter into an agreement with you, or the legal person you represent, for the requested service and/or the company may be unable to fulfill its obligations on the basis of the agreement.
If the collection and processing is based on your consent, you can always withdraw the consent. All communications relating to such withdrawal or changes to the consent shall be directed to icelandodyssey@gmail.com.
Iceland Odyssey ehf undertakes to ensure that all processing of personal data is lawful, fair and transparent. Data will only be collected for a specific, explicit and legitimate purpose and collecting and processing will not go beyond what is necessary for the purpose of the processing. The processing shall always be adequate, relevant and limited to what is necessary for the purpose for which they are processed.
5. Disclosure to third parties
Iceland Odyssey ehf may disclose your personal data to contractors, consultants and suppliers in relation to their work for the company. Therefore, personal data may for example be disclosed to external parties that provide us with IT services, but also to service providers of trips that we book on your behalf.
Third parties who provide us with services as described above could be located outside of Iceland. Iceland Personal Tours will not disclose data to parties located outside of the European Economic Area unless such transfer is permitted according to appropriate data protection legislation. Iceland Odyssey ehf endeavours to inform you about any disclosure of personal data to countries outside of the European Economic Area, but Iceland Odyssey ehf can provide further information. Finally, your personal data may be disclosed to the extent permitted or required by applicable legislation or regulations or to respond to legal actions such as search of premises, subpoenas or court rulings. Disclosure may also be necessary in emergency situations to ensure the safety of the employees of Iceland Odyssey ehf or third parties.
6. How is the safety of personal data secured?
Iceland Odyssey ehf endeavours to take appropriate technical and organisational measures to protect the safety of your personal data, with special regard to the nature of the data. For example, Iceland Odyssey ehf has access controls to systems which store data about you. These measures are meant to secure personal data against accidental destruction or alteration and against unauthorised access, duplication, use or disclosure of the personal data.
7. Retention of personal data
Iceland Odyssey ehf will endeavour to retain your personal data only for as long as necessary for the purpose of the processing, unless otherwise permitted or obligated by law.
The retention time of personal data is further determined in Iceland Odyssey ehf Data Retention Policy.
8.Your rights regarding the company’s processing
You are entitled to request access to the personal data we process on you and information on the processing. You may also be entitled to a copy of the personal data undergoing processing.
Under certain circumstances you may have the right to request that we erase personal data concerning you without undue delay. You may also have the right to obtain from us the restriction of processing, where certain requirements are fulfilled. You are also entitled to request rectification of inaccurate data on you. It is therefore important that if your personal data happens to change during the course of your relationship with Iceland Personal Tours, that you keep us informed of such changes
You may furthermore be entitled to a copy of the personal data that you have provided to us in electronic form, or request that we transmit them direct to a third party.
When we process your personal data based on legitimate interests you are at any time authorised to object to the processing.
The aforementioned rights are however not without limitation. Laws and regulations may authorise or oblige the company to deny your request. However, your right to object the processing of your personal data for direct marketing purposes is unconditional.
9. Inquiries and complaints to the data protection authority
If you wish to exercise your rights according to Clause 8 of this policy, or if you have any questions regarding this data protection policy or how we process your personal data, please contact icelandodyssey@gmail.com who will seek to answer any inquiries you may have and instruct you on your rights pursuant to this policy.
If you are not satisfied with the company’s processing of your personal data you can send a complaint to The Data Protection Authority (
www.personuvernd.is).
10. Communication with the company
Iceland Odyssey ehf, the Quality & IT department is responsible for the enforcement of this data protection policy. Below you can find the contact information:
icelandodyssey@gmail.com
The company’s contact information:
Iceland Odyssey ehf
Kirkjuteigur 5
105 Reykjavík
11. Review
Iceland Odyssey ehf reserves the right to review this policy in accordance with changes to applicable legislation or regulations or in relation to changes in the company’s processing of personal data. You will be notified of any changes made to this policy with an updated version, in the same manner that this policy was presented to you.
Any amendments that may be made to the policy will take effect after the updated version has been presented to you.
This data protection policy was made on 33rd of June 2023.
